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Caramel AI Concierge: Luxury Industry B2C CRM Agent

Transform high-net-worth client relationships with Caramel's autonomous AI concierge. Deliver personalized luxury experiences, exclusive access, and sophisticated engagement that matches the discerning expectations of luxury consumers.

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Sophisticated Client Intelligence

AI analyzes spending patterns, social connections, lifestyle evolution, and exclusive preferences to predict client needs and identify upsell opportunities.

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White-Glove Service Automation

24/7 autonomous concierge that maintains luxury service standards while reducing staffing costs. Never miss a client request or opportunity.

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Exclusivity & Scarcity Creation

AI manages limited edition launches, VIP events, and private viewings to generate desire and word-of-mouth marketing within elite networks.

What We Offer

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Client Tier Management System

AI automatically segments HNW clients into tier levels based on spending, influence, and loyalty. Manages exclusive benefits and privileges by tier with dynamic adjustments.

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Social Network Intelligence

Map client relationships, referrals, and social influence within elite circles. AI identifies potential new clients through existing network connections and word-of-mouth patterns.

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Private Event Coordination

Automate invitation lists, RSVP management, and personalized experiences for private viewings, collection launches, and VIP gatherings. AI handles all logistics while maintaining exclusivity.

"Caramel's AI concierge transformed how we manage our top 100 clients. The system identified that 47% of our VIP clients were interested in sustainable luxury, leading to a private collection that generated $8.2M in sales. The AI understands discretion better than some human associates."

Isabella Sterling

Head of Client Relations, Maison Sterling, Luxury Fashion House

Customer Data Import

Import customer data from various platforms and your POS system to finally own your customer relationships

  • One-click import from booking and reservation platforms
  • POS system integration for transaction data
  • Automatic customer profile enrichment
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Smart Campaign Automation

Set up birthday campaigns, win-back sequences, and VIP rewards that run automatically

  • Birthday & anniversary campaigns
  • Win-back sequences for lapsed customers
  • VIP tier rewards and recognition
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Digital Loyalty Programs

Points, tiers, and rewards delivered through Apple Wallet & Google Wallet

  • Apple Wallet & Google Wallet integration
  • Points and rewards tracking
  • VIP tier management
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Connects to the tools you already use

Integrations

Your Questions About Taking Back Control

Our AI agent works 24/7 without human intervention, automatically analyzing customer data, personalizing communications, and optimizing marketing campaigns. It reduces manual work by 90% while increasing customer engagement and revenue through intelligent automation.
Yes! Our AI agent seamlessly integrates with 50+ platforms including POS systems, CRM tools, e-commerce platforms, booking systems, and communication channels. We support industries from retail to healthcare to hospitality - your existing infrastructure becomes more intelligent.
Unlike traditional automation that follows rigid rules, our AI agent learns, adapts, and makes autonomous decisions. It predicts customer behavior, personalizes in real-time, and optimizes campaigns continuously - achieving 3-5x better results than rule-based systems.
Absolutely. Data security is paramount. The AI agent is fully GDPR, CCPA, and HIPAA compliant with enterprise-grade encryption. Your data remains your property, stored in secure, isolated environments. The AI processes data without storing sensitive information.
Our AI agent serves diverse B2C industries: Retail & E-commerce, CPG & Consumer Goods, Services & Professional, Pharmaceutical & Healthcare, Real Estate, Beauty & Wellness, and more. Each industry gets specialized AI training and industry-specific features.
Results begin within days. Setup takes 5 minutes, and the AI agent starts optimizing immediately. Most businesses see: 40% increase in repeat purchases within 30 days, 47% higher email open rates in week 1, and 2.5x customer lifetime value growth within 90 days.
Take Back Control

Stop Paying Commissions. Start Building Relationships.

Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.

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