Caramel AI Concierge: Luxury Industry B2C CRM Agent
Transform high-net-worth client relationships with Caramel's autonomous AI concierge. Deliver personalized luxury experiences, exclusive access, and sophisticated engagement that matches the discerning expectations of luxury consumers.
Sophisticated Client Intelligence
AI analyzes spending patterns, social connections, lifestyle evolution, and exclusive preferences to predict client needs and identify upsell opportunities.
White-Glove Service Automation
24/7 autonomous concierge that maintains luxury service standards while reducing staffing costs. Never miss a client request or opportunity.
Exclusivity & Scarcity Creation
AI manages limited edition launches, VIP events, and private viewings to generate desire and word-of-mouth marketing within elite networks.
What We Offer
Client Tier Management System
AI automatically segments HNW clients into tier levels based on spending, influence, and loyalty. Manages exclusive benefits and privileges by tier with dynamic adjustments.
Social Network Intelligence
Map client relationships, referrals, and social influence within elite circles. AI identifies potential new clients through existing network connections and word-of-mouth patterns.
Private Event Coordination
Automate invitation lists, RSVP management, and personalized experiences for private viewings, collection launches, and VIP gatherings. AI handles all logistics while maintaining exclusivity.
"Caramel's AI concierge transformed how we manage our top 100 clients. The system identified that 47% of our VIP clients were interested in sustainable luxury, leading to a private collection that generated $8.2M in sales. The AI understands discretion better than some human associates."
Isabella Sterling
Head of Client Relations, Maison Sterling, Luxury Fashion House
Customer Data Import
Import customer data from various platforms and your POS system to finally own your customer relationships
- One-click import from booking and reservation platforms
- POS system integration for transaction data
- Automatic customer profile enrichment

Smart Campaign Automation
Set up birthday campaigns, win-back sequences, and VIP rewards that run automatically
- Birthday & anniversary campaigns
- Win-back sequences for lapsed customers
- VIP tier rewards and recognition

Digital Loyalty Programs
Points, tiers, and rewards delivered through Apple Wallet & Google Wallet
- Apple Wallet & Google Wallet integration
- Points and rewards tracking
- VIP tier management

Connects to the tools you already use
Integrations
Your Questions About Taking Back Control
Stop Paying Commissions. Start Building Relationships.
Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.


