WhatsApp That Builds Direct Relationships
Your autonomous AI agent turns WhatsApp into a relationship channel. Take reservations, answer questions, send personalized offers, and provide service - all while building direct guest relationships that bypass platform commissions. Guests love WhatsApp convenience; you love direct bookings.
Unified Guest Data in Every Conversation
Your AI agent knows guest history before they type a word. 'Hi Pierre! Looking for your usual corner table on Saturday?' feels personal because it draws from complete guest profiles.
Autonomous Reservation Management
Your AI agent handles the entire booking flow: availability, preferences, confirmation, reminders. Direct reservations mean no platform fees - guests get better value, you keep more revenue.
Natural Language Insights
Ask 'How many bookings came from WhatsApp this week?' or 'What questions do guests ask most?' Get instant answers without digging through conversation logs.
Complete Hospitality Management on WhatsApp
Your AI agent handles it all through the world's most popular messaging app
Direct Reservations
Complete booking flow via WhatsApp - no TheFork, no OpenTable, no commissions. 'Book for 4 on Friday?' becomes a direct reservation in seconds.
Guest Service Excellence
Instant answers about menu, hours, location, dietary options. Your AI agent knows the guest and personalizes responses: 'Yes Marie, we still have your favorite gluten-free pasta!'
Platform Guest Conversion
Guests who booked through TheFork message asking about their reservation. Your AI agent helps - and invites them to book direct next time for loyalty points.
VIP Relationship Building
Your AI agent proactively reaches out to VIPs: 'Chef's new tasting menu launches Friday - shall I reserve your usual table?' Personal service at scale.
Autonomous WhatsApp Workflows
Your AI agent handles conversations and drives direct bookings 24/7
Direct Reservation
Guest messages to book
"Hi Pierre! I'd love to book your usual corner table for Saturday at 8pm. I've noted your preference for the Burgundy - shall I have it ready?"
Platform Conversion
TheFork guest inquiry
"Happy to help with your TheFork reservation! Next time, book directly through WhatsApp and earn 100 loyalty points - plus we'll remember your preferences!"
VIP Concierge
VIP sends message
"Welcome back! Chef's new tasting menu launches this Friday - would you like your usual private dining room? I can reserve it exclusively for you."
Instant Support
Guest question received
"Great question! Yes, we can accommodate your gluten-free requirements. Chef Marco will personally prepare your dishes. Shall I book your table now?"
Ask Questions, Get Answers
No dashboards needed. Just ask your AI agent:
How many reservations came from WhatsApp?
What's my WhatsApp conversion rate?
Which guests message most often?
How many platform guests converted to direct?
What's my cost per WhatsApp booking vs TheFork?
"WhatsApp used to overwhelm us. Now Caramel's AI agent handles everything - and drives direct bookings. We handle 10x more conversations, and 78% become direct reservations. We've cut platform commissions by 50% through WhatsApp alone."
Raj Patel
Operations Manager, Spice Garden, London
Direct Reservations Without Commissions
Turn WhatsApp into your direct booking channel. Your AI agent handles the complete reservation flow - availability, preferences, confirmation - all without platform fees. Guests love the convenience; you keep the revenue.
Autonomous Conversation Management
Your AI agent handles thousands of WhatsApp conversations simultaneously. Instant answers to menu questions, reservation changes, dietary inquiries - all personalized with guest history. 24/7 service at scale.
Convert Platform Bookers to Direct Guests
When TheFork guests message about their reservation, your AI agent helps - then invites them to book direct next time for loyalty points. 78% of WhatsApp conversations become direct reservations.
Stop Paying Commissions. Start Building Relationships.
Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.
