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Your Autonomous B2C CRM AI Agent

The B2C CRM AI agent that centralizes guest data and builds lasting relationships. Unify data from POS, reservations, and loyalty into complete guest profiles - while you focus on hospitality excellence.

Why Your B2C CRM AI Agent Matters

Hospitality businesses need a CRM built for their unique needs. Unlike generic CRMs designed for sales pipelines, Caramel is built for guest relationships. Centralize data from your POS, reservation system, and loyalty programs into unified guest profiles. Ask questions in plain English and get instant answers about your business.

Centralizes guest data from POS, reservations, and loyalty

Builds complete guest profiles with visit history and preferences

Answers business questions in plain English - no reports needed

Automates personalized communication across email and SMS

Key Features

Unified Guest Profiles

Centralize data from reservations, POS, loyalty programs, and online orders into single guest profiles. See visit history, spending patterns, and preferences all in one place.

Natural Language Analytics

Ask questions about your business in plain English. 'Who are my VIP customers?' or 'What was revenue last month?' Get instant answers without running reports or exports.

Smart Segmentation

Automatically segment guests by visit frequency, spending level, and preferences. VIPs, regulars, tourists, business diners - all identified and organized for you.

Multi-Channel Marketing

Reach guests via email, SMS, and WhatsApp. Trigger personalized messages based on real behavior - birthdays, anniversaries, win-back campaigns, and more.

Integrated Loyalty

Built-in loyalty programs with points, tiers, and rewards. No separate software needed. Loyalty data feeds directly into guest profiles for complete relationship tracking.

350+ Integrations

Connects with TheFork, OpenTable, Square, Toast, Lightspeed, and more. Automatically syncs data to keep guest profiles always up-to-date.

How It Works

1

Connect Your Systems

Link your reservation platform, POS, and existing customer data. Caramel automatically consolidates guest profiles and begins learning about your customers.

2

Unify Guest Data

Data from reservations, POS, loyalty programs, and online orders flows into unified guest profiles. See every interaction, preference, and visit history in one place.

3

Ask Questions & Take Action

Use natural language analytics to understand your business. Launch targeted campaigns. Set up automated birthday rewards and win-back programs with a few clicks.

4

Build Lasting Relationships

Watch repeat visits increase as guests receive personalized communication. Track lifetime value, identify VIPs, and create experiences that keep them coming back.

Frequently Asked Questions

Get answers to common questions about this feature

Your AI agent automatically connects to TheFork, OpenTable, and your POS system through secure APIs. It continuously syncs guest data, reservations, and transaction history without any manual intervention. The entire process is autonomous and requires no technical setup on your part.
Absolutely! While the AI creates segments autonomously, you have full control to adjust criteria, create custom segments, and modify campaign templates. You can set specific rules for VIP identification, visit frequency thresholds, and personalized reward structures that match your business goals.
Guest data is protected with enterprise-grade security, including end-to-end encryption, secure data centers, and compliance with GDPR and other privacy regulations. Only authorized users can access guest information, and all data is backed up automatically with redundant storage.
You can ask natural language questions like 'Which guests haven't visited in 30 days?' or 'What's our most profitable dish?' The AI analyzes patterns in guest behavior, identifies trends, and provides actionable recommendations for increasing revenue and improving guest satisfaction.

Real Business Impact

Centralized Guest Data

Eliminate scattered spreadsheets and siloed systems. All guest information in one unified platform.

Personalized Guest Experiences

Recognize VIPs, remember preferences, and celebrate special occasions. Make every guest feel valued.

Data-Driven Decisions

Ask questions in plain English and get instant answers. No reports, no exports, no waiting for analysts.

Automated Marketing

Birthday rewards, win-back campaigns, and VIP perks happen automatically. Set it once and watch it grow.

"Caramel transformed how we understand our guests. Finally, all our data from reservations, POS, and loyalty is in one place. I can ask 'Who are my VIP customers?' and get answers instantly. Our repeat visits have increased by 40%."

Maria Chen

Restaurant Manager, Bella Vista Restaurant, Paris

Ready for Your B2C CRM AI Agent?

Join thousands of restaurants and hotels using Caramel to build lasting guest relationships and grow revenue.

Start Your Free Trial

Unified Guest Profiles

Centralize data from reservations, POS, loyalty programs, and online orders into single guest profiles. See visit history, spending patterns, and preferences all in one place.

Unified Guest Profiles

Natural Language Analytics

Ask questions about your business in plain English. 'Who are my VIP customers?' or 'What was revenue last month?' Get instant answers without running reports or exports.

Natural Language Analytics

Smart Segmentation

Automatically segment guests by visit frequency, spending level, and preferences. VIPs, regulars, tourists, business diners - all identified and organized for you.

Smart Segmentation

Ready to Get Started?

Contact us today to learn how this feature can transform your business

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Your Questions About Taking Back Control

Our AI agent works 24/7 without human intervention, automatically analyzing customer data, personalizing communications, and optimizing marketing campaigns. It reduces manual work by 90% while increasing customer engagement and revenue through intelligent automation.
Yes! Our AI agent seamlessly integrates with 50+ platforms including POS systems, CRM tools, e-commerce platforms, booking systems, and communication channels. We support industries from retail to healthcare to hospitality - your existing infrastructure becomes more intelligent.
Unlike traditional automation that follows rigid rules, our AI agent learns, adapts, and makes autonomous decisions. It predicts customer behavior, personalizes in real-time, and optimizes campaigns continuously - achieving 3-5x better results than rule-based systems.
Absolutely. Data security is paramount. The AI agent is fully GDPR, CCPA, and HIPAA compliant with enterprise-grade encryption. Your data remains your property, stored in secure, isolated environments. The AI processes data without storing sensitive information.
Our AI agent serves diverse B2C industries: Retail & E-commerce, CPG & Consumer Goods, Services & Professional, Pharmaceutical & Healthcare, Real Estate, Beauty & Wellness, and more. Each industry gets specialized AI training and industry-specific features.
Results begin within days. Setup takes 5 minutes, and the AI agent starts optimizing immediately. Most businesses see: 40% increase in repeat purchases within 30 days, 47% higher email open rates in week 1, and 2.5x customer lifetime value growth within 90 days.
Take Back Control

Stop Paying Commissions. Start Building Relationships.

Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.

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