One AI Agent, Every Channel — Email & Push Today
Your autonomous AI agent orchestrates personalized customer journeys on the channels your customers actually answer — email and push today, with WhatsApp coming soon and SMS bring-your-own. Right message, right channel, right time - automatically.
Orchestrated Communication That Converts
Customers don't think in channels - they expect seamless experiences wherever they interact with you. The Caramel Communication Engine lets your AI agent choose the optimal channel for each message based on customer preferences, urgency, and behavior patterns. No more siloed campaigns or conflicting messages.
Email and push today, WhatsApp coming soon — all orchestrated by one AI agent
Intelligent channel selection per customer
Unified conversation history across channels
Autonomous campaign optimization
Key Features
Intelligent Channel Selection
Your AI agent analyzes each customer's preferences and behavior to choose the optimal channel. High-intent leads get push, deal-seekers get email, urgent buyers get SMS. No rules to configure - the AI learns what works.
Cross-Channel Orchestration
Run coordinated campaigns that flow across channels. Start with email, follow up with push notification, close with SMS - all automated based on customer response and timing.
Unified Conversation History
Every interaction across every channel is captured in unified customer profiles. Your AI agent knows what was already sent on one channel before sending on another - no duplicate messages, no conflicting offers.
Channel-Specific Optimization
Each channel is optimized for its strengths. Rich HTML for email, concise for SMS, glanceable for push. Your AI agent adapts message format automatically.
Real-Time Channel Switching
If a customer stops responding on one channel, your AI agent tries another. Email bounced? Try SMS. Push unread? Follow up by email. Automatic failover keeps communication flowing.
Preference Learning
Your AI agent learns which channels each customer prefers through behavior analysis. Open rates, response times, and conversion patterns inform future channel selection automatically.
Compliance Across Channels
GDPR-compliant consent management for every channel. Track opt-ins, honor preferences, manage unsubscribes - all from one place with audit trails for every message.
How It Works
Connect All Channels
Link your CRM (HubSpot, Bitrix24), email provider, SMS gateway, and push service — with WhatsApp Business coming soon. One-time setup, then everything flows through your AI agent.
AI Learns Preferences
Your AI agent analyzes customer behavior across channels - open rates, response times, conversion patterns. Within weeks, it knows each customer's preferred communication style.
Autonomous Orchestration
When it's time to communicate, your AI agent selects the optimal channel, crafts the message, and sends at the perfect time. Special offer? High-intent leads get push, price-conscious get email.
Continuous Optimization
Every send, open, and conversion teaches your AI agent more. Channel selection improves automatically, campaigns optimize themselves, and customer engagement grows over time.
Real Business Impact
Higher Engagement Rates
Reaching customers on their preferred channel increases open rates by 40% and conversions by 25%.
Reduced Message Fatigue
Intelligent orchestration prevents over-messaging and channel conflicts that annoy customers.
Operational Simplicity
Manage all channels from one platform instead of juggling multiple tools and dashboards.
Consistent Brand Experience
Unified messaging ensures customers receive coherent communication regardless of channel.
Why it matters
Caramel turns connected customer data into coordinated journeys across WhatsApp, email and push — while your existing CRM remains the system of record.
Orchestrate Your Customer Communication
Stop managing channels separately. Let your AI agent orchestrate personalized communication across every touchpoint automatically.
Book a DemoIntelligent Channel Selection
Your AI agent analyzes each customer's preferences and behavior to choose the optimal channel. High-intent leads get push, deal-seekers get email, urgent buyers get SMS. No rules to configure - the AI learns what works.
Cross-Channel Orchestration
Run coordinated campaigns that flow across channels. Start with email, follow up with push notification, close with SMS - all automated based on customer response and timing.
Unified Conversation History
Every interaction across every channel is captured in unified customer profiles. Your AI agent knows what was already sent on one channel before sending on another - no duplicate messages, no conflicting offers.
Ready to Get Started?
Contact us today to learn how this feature can transform your business
Questions before you book a demo
Stop Paying Commissions. Start Building Relationships.
Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.
