One AI Agent, Every Channel
Your autonomous AI agent orchestrates personalized customer communication across email, SMS, WhatsApp, push notifications, Apple Wallet, Google Wallet, and Telegram. Right message, right channel, right time - automatically.
Orchestrated Communication That Converts
Customers don't think in channels - they expect seamless experiences wherever they interact with you. The Caramel Omnichannel Communication Engine lets your AI agent choose the optimal channel for each message based on customer preferences, urgency, and behavior patterns across any B2C industry. No more siloed campaigns or conflicting messages.
7 channels orchestrated by one AI agent
Intelligent channel selection per customer
Unified conversation history across channels
Autonomous campaign optimization
Key Features
Intelligent Channel Selection
Your AI agent analyzes each customer's preferences and behavior to choose the optimal channel. VIPs get WhatsApp, deal-seekers get email, urgent buyers get SMS. No rules to configure - the AI learns what works.
Cross-Channel Orchestration
Run coordinated campaigns that flow across channels. Start with email, follow up with push notification, close with SMS - all automated based on customer response and timing.
Unified Conversation History
Every interaction across every channel is captured in unified customer profiles. Your AI agent knows what was sent on WhatsApp before sending an email - no duplicate messages, no conflicting offers.
Channel-Specific Optimization
Each channel is optimized for its strengths. Rich HTML for email, conversational for WhatsApp, urgent for SMS, visual for Wallet passes. Your AI agent adapts message format automatically.
Real-Time Channel Switching
If a customer stops responding on one channel, your AI agent tries another. Email bounced? Try SMS. WhatsApp unread? Send push notification. Automatic failover keeps communication flowing.
Preference Learning
Your AI agent learns which channels each customer prefers through behavior analysis. Open rates, response times, and conversion patterns inform future channel selection automatically.
Compliance Across Channels
GDPR-compliant consent management for every channel. Track opt-ins, honor preferences, manage unsubscribes - all from one place with audit trails for every message.
How It Works
Connect All Channels
Link your email provider, SMS gateway, WhatsApp Business, push notification service, Apple Wallet, Google Wallet, and Telegram. One-time setup, then everything flows through your AI agent.
AI Learns Preferences
Your AI agent analyzes customer behavior across channels - open rates, response times, conversion patterns. Within weeks, it knows each customer's preferred communication style.
Autonomous Orchestration
When it's time to communicate, your AI agent selects the optimal channel, crafts the message, and sends at the perfect time. Special offer? VIP goes to WhatsApp, price-conscious gets email.
Continuous Optimization
Every send, open, and conversion teaches your AI agent more. Channel selection improves automatically, campaigns optimize themselves, and customer engagement grows over time.
Real Business Impact
Higher Engagement Rates
Reaching customers on their preferred channel increases open rates by 40% and conversions by 25%.
Reduced Message Fatigue
Intelligent orchestration prevents over-messaging and channel conflicts that annoy customers.
Operational Simplicity
Manage all channels from one platform instead of juggling multiple tools and dashboards.
Consistent Brand Experience
Unified messaging ensures customers receive coherent communication regardless of channel.
"We used to run separate campaigns on email, SMS, and social - often contradicting each other. Now Caramel's AI agent orchestrates everything. Same customer, coherent journey, 3x better conversion rates. And we freed up 20 hours per week in marketing time."
Alexandra Wright
E-commerce Director, Fashion Retailer
Orchestrate Your Customer Communication
Stop managing channels separately. Let your AI agent orchestrate personalized communication across every touchpoint automatically for any B2C industry.
Book a DemoIntelligent Channel Selection
Your AI agent analyzes each customer's preferences and behavior to choose the optimal channel. VIPs get WhatsApp, deal-seekers get email, urgent buyers get SMS. No rules to configure - the AI learns what works.
Cross-Channel Orchestration
Run coordinated campaigns that flow across channels. Start with email, follow up with push notification, close with SMS - all automated based on customer response and timing.
Unified Conversation History
Every interaction across every channel is captured in unified customer profiles. Your AI agent knows what was sent on WhatsApp before sending an email - no duplicate messages, no conflicting offers.
Ready to Get Started?
Contact us today to learn how this feature can transform your business
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