Your B2C CRM AI Agent Features

Centralize guest data, build lasting relationships, and grow revenue with natural language analytics and automated marketing.

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1

AI Agent Imports Data Autonomously

Your AI agent automatically downloads guest data from TheFork, OpenTable, and your POS—running continuously without manual work.

2

Autonomous Guest Segmentation

Your AI agent analyzes visit frequency, spending, and behavior to create hyper-targeted segments independently—identifying VIPs and at-risk customers 24/7.

3

AI-Powered Loyalty Agent

Your AI agent runs loyalty programs autonomously through Apple Wallet & Google Wallet—adjusting points, rewards, and VIP tiers based on behavior.

4

AI Tracks ROI Independently

Your AI agent measures every campaign, calculates customer lifetime value, and optimizes spend autonomously—showing exactly what drives revenue.

Your AI Agent Works Autonomously 24/7

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AI Agent Imports Data Automatically

Your AI agent continuously imports guest data from TheFork, OpenTable, and your POS autonomously. Zero manual work—you finally own your customer relationships.

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Autonomous Campaign Launches

Your AI agent launches birthday campaigns, win-back sequences, and VIP rewards independently. It fills slow nights and boosts repeat visits—running 24/7 without your input.

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AI-Powered Loyalty Automation

Your AI agent manages points, tiers, and rewards through Apple Wallet & Google Wallet autonomously. It turns one-time visitors into regulars while you focus on hospitality.

Customer Data Import

Import customer data from various platforms and your POS system to finally own your customer relationships

  • One-click import from booking and reservation platforms
  • POS system integration for transaction data
  • Automatic customer profile enrichment
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Smart Campaign Automation

Set up birthday campaigns, win-back sequences, and VIP rewards that run automatically

  • Birthday & anniversary campaigns
  • Win-back sequences for lapsed customers
  • VIP tier rewards and recognition
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Built-in Forms & Lead Capture

Built-in forms and QR codes capture first-party leads straight into the CRM you already use

  • Embeddable forms & QR codes
  • First-party lead capture
  • Auto-sync to your CRM (HubSpot, Bitrix24)
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Connects to the tools you already use

Integrations

Questions before you book a demo

No. Caramel runs on top of the CRM you already use. HubSpot or Bitrix24 remains your system of record while Caramel captures leads and runs the marketing journeys your CRM cannot.
Caramel coordinates WhatsApp, email and push. SMS uses your own provider, and WhatsApp is a clearly priced paid add-on rather than an unlimited channel.
Setup depends on your CRM and channels. In the demo, we map your current stack and show the shortest route to your first live journey—without asking you to replace your CRM.
Your business remains responsible for its lawful basis and messaging permissions. Caramel keeps form responses, channel preferences and journey activity connected to the CRM record so your team can manage consent and customer requests.
Yes. Caramel supports genuinely multilingual campaign authoring, including Arabic and right-to-left layouts, so teams can run journeys in the languages their customers use.
We will show how a lead enters through a built-in form, syncs with your CRM, enters a WhatsApp or email journey, and appears in natural-language analytics. No preparation is required.
Take Back Control

Stop Paying Commissions. Start Building Relationships.

Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.

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