One Customer. One Profile. Infinite Possibilities.
Your customers don't live in silos - why should your data? Caramel's unified customer identity consolidates every interaction from every platform into a single, intelligent profile. Your autonomous AI agent uses this unified data to run personalized marketing campaigns automatically - without human intervention.
The Problem with Fragmented Customer Data
Your customers interact across multiple platforms: TheFork for reservations, Square POS for payments, your website for gift cards, and future integrations yet to come. Each system creates its own customer record, leading to duplicates, fragmented insights, and missed opportunities. With Caramel's unified customer identity, you finally see the complete picture of every customer's journey.
Automatically consolidate customers from TheFork, Square POS, and all integrations
Smart deduplication merges same person across different sources
Run campaigns targeting all customers regardless of origin platform
Single dashboard for complete customer relationship management
Key Features
Multi-Source Data Integration
Automatically sync customer data from all your platforms: TheFork reservations, Square POS transactions, gift card purchases, website inquiries, and future integrations. Our AI continuously maintains the sync without manual intervention.
Intelligent Customer Matching
Advanced AI algorithms identify and merge duplicate customer records across platforms using email, phone, name patterns, and transaction behavior. John from TheFork becomes John from Square - one unified profile.
360° Customer Timeline
See every interaction in one chronological view: reservations, payments, campaigns received, gift cards used, and customer service interactions. Understand the complete customer journey at a glance.
Cross-Platform Campaigns
Create campaigns that reach ALL your customers, not just those from one platform. Target based on total spend across all systems, not fragmented platform-specific data.
Real-time Synchronization
New customer data syncs instantly across all platforms. Update a customer's preference in one place, and it reflects everywhere immediately. No more data lag or inconsistency.
Privacy & Compliance
Enterprise-grade security with GDPR, CCPA, and PCI compliance. Customers can manage their data or request deletion across all platforms with a single request.
How It Works
Connect Your Data Sources
Authenticate with TheFork, Square POS, and other platforms. Caramel's AI agent begins importing historical customer data while maintaining real-time sync.
AI-Powered Deduplication
Our matching algorithm analyzes customer records across sources, identifying duplicates using multiple data points. Manual review for edge cases, bulk merging for obvious matches.
Unified Profile Creation
Each customer gets one comprehensive profile that aggregates all their data. Total spend, visit frequency, preferences, and communication history - all in one place.
Activate Unified Marketing
Launch campaigns targeting your entire customer base. Segment by total value across all platforms, not just individual system data. Watch as unified insights drive personalized experiences.
Real Business Impact
Eliminate Data Silos
Reduce duplicate records by 85% and get accurate customer counts instead of inflated numbers from multiple platforms
True Customer Lifetime Value
See what customers ACTUALLY spend across all touchpoints, not just what one platform reports
Higher Campaign ROI
Campaigns targeting unified data show 67% better conversion than platform-specific marketing
Operational Efficiency
Save 15+ hours per week previously spent manually consolidating customer data from different systems
Why it matters
Caramel turns connected customer data into coordinated journeys across WhatsApp, email and push — while your existing CRM remains the system of record.
Ready to Unify Your Customer Data?
Join leading B2C businesses consolidating fragmented customer data into actionable insights that drive revenue.
Book Free DemoMulti-Source Data Integration
Automatically sync customer data from all your platforms: TheFork reservations, Square POS transactions, gift card purchases, website inquiries, and future integrations. Our AI continuously maintains the sync without manual intervention.
Intelligent Customer Matching
Advanced AI algorithms identify and merge duplicate customer records across platforms using email, phone, name patterns, and transaction behavior. John from TheFork becomes John from Square - one unified profile.
360° Customer Timeline
See every interaction in one chronological view: reservations, payments, campaigns received, gift cards used, and customer service interactions. Understand the complete customer journey at a glance.
Ready to Get Started?
Contact us today to learn how this feature can transform your business
Questions before you book a demo
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Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.
