Kennen Sie Ihre Kunden vollständig
Erstellen Sie einheitliche Kundenprofile, die Individuen über alle Touchpoints, Geräte und Kanäle erkennen, für wahrhaft personalisierte Erlebnisse.
Vollständige Kundenerkennung über alle Touchpoints
In today's multi-device, multi-channel world, customers interact with businesses through numerous touchpoints - in-store, online, mobile apps, social media, and more. Caramel's Unified Customer Identity system uses advanced AI to recognize and merge customer identities across all these touchpoints, creating single, comprehensive profiles that capture every interaction. This deep understanding enables hyper-personalization and seamless experiences regardless of how or where customers engage with your brand.
Recognize customers across all devices and channels
AI-powered identity resolution and matching
Complete interaction history and preferences
Privacy-first approach with consent management
Hauptfunktionen
Identity Resolution Engine
Advanced AI algorithms that match and merge customer identities across email addresses, phone numbers, devices, and behavioral patterns.
Cross-Device Recognition
Identify and link customer interactions across mobile devices, desktop, tablets, and in-store touchpoints.
Progressive Profiling
Automatically enrich customer profiles with each interaction, building comprehensive understanding over time.
Behavioral Analytics
Track and analyze customer behavior patterns, preferences, and engagement across all touchpoints.
Consent Management
Privacy-first approach with granular consent management and compliance with GDPR, CCPA, and other regulations.
Identity Graph
Visual representation of customer relationships and connections within your customer base.
Wie es funktioniert
Data Collection
Collect customer data from all touchpoints - website interactions, mobile app usage, in-store visits, and online purchases.
Identity Matching
Our AI engine analyzes and matches identity signals to create unified customer profiles across all touchpoints.
Profile Enrichment
Continuously enrich profiles with interaction data, preferences, and behavioral insights to create comprehensive customer understanding.
Real-Time Recognition
Instantly recognize customers across all channels to deliver personalized experiences based on their complete profile.
Geschäftsvorteile
Seamless Customer Experience
Provide consistent, personalized experiences regardless of how or where customers interact with your brand.
Deep Customer Insights
Gain complete understanding of customer behavior, preferences, and journeys across all touchpoints.
Increased Personalization
Deliver hyper-personalized experiences based on comprehensive customer profiles and interaction history.
Improved Marketing ROI
Optimize marketing spend with accurate customer segmentation and targeting based on unified profiles.
"The unified identity system has revolutionized how we understand our customers. We can now provide seamless experiences that recognize customers wherever they interact with us."
Emma Thompson
VP of Marketing
Ready to Create Unified Customer Profiles?
Learn how Caramel's Unified Customer Identity can help you deliver seamless, personalized experiences across all touchpoints.
Jetzt startenIdentity Resolution Engine
Advanced AI algorithms that match and merge customer identities across email addresses, phone numbers, devices, and behavioral patterns.
Cross-Device Recognition
Identify and link customer interactions across mobile devices, desktop, tablets, and in-store touchpoints.
Progressive Profiling
Automatically enrich customer profiles with each interaction, building comprehensive understanding over time.
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