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Connect with your customers on their preferred channels. Deliver seamless, personalized experiences across Email, SMS, WhatsApp, Wallet, Push notifications, and more.
Unified Communication Across All Channels
Today's customers expect to engage with businesses on their preferred channels, at their convenience. Caramel's Omnichannel Communication platform breaks down channel silos, enabling you to create cohesive, personalized conversations that follow customers seamlessly across Email, SMS, WhatsApp, digital wallets, push notifications, and other channels. This unified approach ensures consistent messaging and superior customer experiences.
Reach customers on Email, SMS, WhatsApp, Wallet, Push, and more
Unified conversation history across all channels
Smart channel selection based on customer preferences
Automated message sequencing and optimization
Características Clave
Multi-Channel Messaging
Engage customers through Email, SMS, WhatsApp, Apple Wallet, Google Wallet, push notifications, in-app messages, and social media integrations.
Unified Conversation Thread
Maintain a single conversation history across all channels, so context is preserved regardless of how customers reach out.
Smart Channel Routing
AI-powered routing automatically selects the best channel based on customer preferences, urgency, and historical engagement patterns.
Cross-Channel Campaigns
Create campaigns that seamlessly transition between channels based on customer behavior and preferences.
Personalization Engine
Dynamic content personalization based on customer data, behavior, and channel-specific best practices.
Automation & Triggers
Set up automated message sequences triggered by customer actions, events, or schedule-based campaigns.
Cómo Funciona
Connect Your Channels
Integrate all your communication channels - email providers, SMS gateways, WhatsApp Business API, wallet platforms, and push notification services.
Unify Customer Profiles
Link all channel interactions to unified customer profiles, maintaining complete conversation history and preferences.
Design Journeys
Create multi-channel customer journeys using our visual journey builder with conditional logic and smart branching.
Optimize & Analyze
Monitor performance across channels, A/B test messages, and optimize based on real-time engagement data.
Beneficios Comerciales
Higher Engagement Rates
Reach customers on their preferred channels with personalized messages, resulting in higher open rates and engagement.
Consistent Customer Experience
Provide seamless experiences where conversations can continue across channels without losing context or personalization.
Improved Conversion Rates
Guide customers through their journey with timely, relevant messages on the most effective channels for each interaction.
Operational Efficiency
Manage all communications from a single platform, reducing complexity and improving team productivity.
"The omnichannel capabilities have transformed our customer engagement. We can now reach customers where they are, with messages that feel personal and timely across every channel."
Michael Rodriguez
Director of Customer Experience
Ready to Master Omnichannel Communication?
Discover how Caramel can help you create seamless customer experiences across all your communication channels.
Explorar CanalesMulti-Channel Messaging
Engage customers through Email, SMS, WhatsApp, Apple Wallet, Google Wallet, push notifications, in-app messages, and social media integrations.
Unified Conversation Thread
Maintain a single conversation history across all channels, so context is preserved regardless of how customers reach out.
Smart Channel Routing
AI-powered routing automatically selects the best channel based on customer preferences, urgency, and historical engagement patterns.
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